Customer Service Training
“Customer focus,” “the customer experience,” “customer care”… whatever terms your company uses to define employee interactions with customers, these front line employees have the power to create incredible opportunities for your business and can even turn negative situations into positive ones. Studies show that happy customers tend to buy more, buy more often, and tell their friends to buy, also. In fact, a happy customer will tell nine people, on average, about their experience with your company. Delivering excellent customer service is one of the best things your company can do to grow your business. Can you think anything better to invest in?
The Training Associates (TTA) provides Customer Service Trainers specializing in training your call center, sales, and service staff on effective communication, conflict resolution, dealing with challenging customers, and more – making your staff better equipped to engage customers, handle highly charged situations, build customer loyalty, and gain referral business.