Case Study | International Hotel Company

 

Background:

Our client is a large international hotel company whose goal is to create superior customer experiences.  This company has more guest rooms than any other hotel company in the world with over 4,150 hotels across nearly 100 countries.  Their guests book over 160 million stays in their hotels every year.  This international hotel company also provides the world’s largest hotel loyalty program.

 

Business Problem:

Train over 25,000 employees and staff with limited staff trainer resources

The hotel company was looking for assistance with Google Apps training for their 700+ corporate users.  The initial phase was followed by training of hotel staff (25,000 users) across dozens of countries in seven languages: Chinese, Japanese, French, Spanish, German, Arabic, and English.

 

TTA Solution:

Deliver 300 Virtual Instructor-Led Training Sessions in Three Weeks

TTA delivered over 300 virtual instructor-led sessions around the clock over a 3 week period.  Learners were taught in their local language and dialect enabling the proper absorption and retention of the material.

 

Business Results:

Our client was able to complete their Google Apps training project with no disruption to service.  By providing 24 hour a day virtual training, TTA enabled the hotel company to minimize costs while maximizing training results.